Set in a Victorian Grade II listed mansion, historic Torrington Hall is a boutique hotel in the heart of St Albans, just metres from the city’s top attractions. One of the top accommodation options in St Albans, the property combines unique modernised interiors with original features for a unique aesthetic.
Who: Jon Lee
When: January 2019
Client: Torrington Hall, St Albans
• Convert empty property into functioning hotel
• Set up and install full IT systems across the business
• Start from scratch to implement a fully working and up-to-date system
Having recently purchased a historic building, the client – who had never run a hotel before – needed help to transform this blank canvas into a fully functioning and high-quality hotel. Working almost literally from the ground up, everything from cabling, computer machinery and software for business operation was required, at minimal expense.
Our Associate worked with the client to assess the needs of the property and business, taking into consideration the building’s potential and limitations, as well as budget restrictions.
Our Associate acquired all new equipment for Torrington Hall, across the business from IT to health & safety. Everything from computers and cameras to a high-tech key fob system was implemented, along with a modern reservations system.
After considering the needs of the business, our Associate identified the ‘Little Hotelier’ programme as the best fit for the client, both in terms of function and cost. The system fulfilled several criteria identified as important, including being integrated with websites like Booking.com, Hotels.com and Trivago for immediate bookings. A home broadband-style system was also replaced with a more functional site VPN called Daisy.
Training for a new workforce
Each and every member of staff hired at Torrington Hall was brand new with no previous experience in the hotel industry. Our Associate taught the team how to use all of the systems in place, including taking bookings on Little Hotelier.
With our Associate’s help, Torrington Hall was transformed from an empty shell into a fully-equipped and functioning hotel, complete with modern systems suitable for purpose and a full selection of technology in place across the business. A full team was trained to use a brand-new system, and the business was left in a fantastic place to start trading in St Albans. All of this was completed by our Associate with minimal cost for the client.