The Forum, Norwich - Bailey & Associates

The Forum, Norwich

The Forum, Norwich
David Jaggard

The Forum, Norwich, is a Millennium Building open to the general public that hosts a variety of events and exhibitions.

The building offers a café, restaurant and public library, all open seven days a week. The Forum is a charity, managed by The Forum Trust.



  • Evaluate running costs and IT partner costs
  • Work with the business to clarify goals and needs
  • Assess the business’s needs and requirements
  • Provide strategic direction for IT.
  • Assess need for operational changes based on Strategic decisions made.
  • Run IT partner assessment process leading to award of IT service contract.
  • Provide support for changes with IT partners and strategic decisions that are made

The Mission

The Forum functions successfully without an internal IT team and, as such occasionally missing some key experience within IT at senior level. The business’s existing IT partner had been working with them for a number of years and there was a need to review the current offering against what else is available, both in terms of IT partner but also in terms of technology solutions. More importantly than looking first at the partner, it was clear that a period of assessment needed to take place which would then lead to some strategic direction setting for IT.

What our Associate did

  • Understand the requirements for IT in the business

Part of the initial evaluation process involved a clear setting out of short and long-term goals. For this project, we looked at what The Forum’s goals were over the next three to five years, and also investigated the myriad ways in which technology could be put in place to help.

  • IT partner evaluation

The Forum was seeking clarity on whether or not to purchase a new Data Centre setup with the existing IT partner. With our Associate’s help, The Forum was able to venture out into the market to explore other IT partner options. An objective set of requirements were created that directly linked to the organisations long term plan.

  • Appointment of a new IT Partner

Thanks to the help of our Associate, The Forum was able to move forward with a new IT partner which better suited its needs, and its needs as a charity progressing with technology. A large part of our work on this project involved helping The Forum Trust gain the confidence to go out to explore new IT partner options and understand the market better.

The Results

Along with our Associate, The Forum has undergone a process to assess a variety of other IT partners relevant to its needs. Thanks to this process, The Forum has moved from the previous IT partner to a new IT partner that suits the company’s requirements perfectly. Our Associate provided The Forum with significant savings, thanks to avoiding moving to a more costly IT partner that was surplus to the Trust’s requirements. Instead, we moved The Forum to a better suited IT partner that aligns with the company’s goals.


In order to deliver a comprehensive overview of our Associates experience and to detail the service that they can deliver, some of our case studies will contain work carried out by our Associates prior to joining Bailey & Associates. Please note that we are not able to publish every case study, so if you would like to ask about our experience in a specific sector or industry, please contact us directly.

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