SPCK Publishing - Bailey & Associates

SPCK Publishing

26 FEBRUARY 2020
SPCK Publishing
John Hotham

Established for over 300 years, SPCK Publishing is a market-leading publishing company specialising in Christian and Theology titles. SPCK is the largest Christian publishing company in the UK, and is also a mission and registered charity.


  • Review and restructure IT department
  • Implement a CRM system
  • Increase IT security and efficiency

The Mission

The company wasn’t using the most efficient IT services for their business, and was hosting multiple websites with multiple different providers and as a result had high outgoing costs and overheads. Current systems weren’t efficient for the business’s size and output, and required an overhaul.

What our Associate did

IT audit and review

The whole process was started with a full IT audit so our Associate could gain a full understanding of how the business was currently run and get to grips with all the requirements. Going forward, our Associate and the SPCK teams worked with a “plan twice, execute once” mentality to minimise any oversights. Several roadmaps – for short, medium and long-term – were created to help this project, and also ended up helping the company’s digital and general business strategies too.

Software upgrades

Our Associate identified a number of providers and software programmes that the client was using that could be improved on, replaced or made more efficient. Lots of the same products and programmes were retained for streamlining, but were moved to the cloud or SaaS platforms to make the whole business much more efficient and cohesive.

New systems

One of the key moves was transitioning the company to the SaaS platform Biblio Graphics, which is tailor-made for the publishing industry.; identifying the perfect software for a specific business need is key. A new SharePoint system was put in place for internal communication. Implementing Microsoft Azure Portal, our Associate migrated four of the company’s eight websites so SPCK can self-host – this significantly reduced costs and complications. A brand-new CRM system was also set up with enterprise architecture to establish and expand a sales-to-distribution process moving forwards.

The results

The project led by our Associate resulted in significant and measurable savings for SPCK, of around £60k. The Azure Portal project resulted in savings of around 80% (£12k), and the new SharePoint system was free for this not-for-profit charity. In addition, the general accessibility and efficiency of the business was much improved, as was data protection and IT security. By moving multiple apps and programmes to a cloud-based system, our Associate future-proofed the business from expensive future investment in devices. The IT service was vastly improved, and is now able to focus on business development rather than firefighting multiple smaller requests, thanks to a hugely developed interface.


In order to deliver a comprehensive overview of our Associates experience and to detail the service that they can deliver, some of our case studies will contain work carried out by our Associates prior to joining Bailey & Associates. Please note that we are not able to publish every case study, so if you would like to ask about our experience in a specific sector or industry, please contact us directly.

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