This business is the oldest and largest youth-based charity in the world; providing services for youth across a range of sectors, including training, education, health and accommodation. Headquartered in London, the company works across more than 100 independent centres.
The company's small IT department required a director and a general overhaul – paying for multiple third party providers and expensive external contracts was a huge drain on resources. Outdated and overworked systems required an extensive review.
IT team restructure and recruitment
Our Associate began by reviewing and overseeing the IT Support/Infrastructure and Development Team, recruiting a team of 15 Microsoft specialists for the nationwide organisation of 1,500 people, Then transitioned into building an infrastructure team looking after the Microsoft Azure Portal. Among the appointments our Associate made were a small team of developers specialising in Microsoft dynamics, a Reporting & Business intelligence team, a Compliance team to handle data protection, a Project & Portfolio Management team and two contract-led Business Analysts.
As well as onboarding the entire company to new enterprise architecture, our Associate created the business’s own API library for B2B customers to integrate with. This was then streamlined with business services and all B2B clients for ease of use. Our Associate headed up a complex Business Process Management project, connecting and working with all the many different strands of this huge organisation.
Our Associate pioneered a learning resource project using a patent-pending Droplet Computing system that allowed organisation students to access the in-house training academy on any device, without having to rely on internet connectivity. Our Associate sourced devices for a per head cost of around £50, and used this cloud-based approach to make systems accessible across the company's service area. This is just one of the examples of how this project worked to improve efficiency while cutting costs.
After completion of this project, the organisation saw significant savings across a number of areas, including an annual saving of over £50k from removing the use of legacy third party providers and a 25% saving (£25k) by renegotiating fixed line connectivity contracts. Our Associate also tailored contracts for mobile phones across the business, generating a saving of 75% of the previous cost. In total, the business saw incredible savings of around £230k. By the end of our Associate’s work, the team had grown in size and was more experienced, equipped and efficient across the board. The newly built IT department brought services in-house, which provided excellent value for money and meant the company had more control over every aspect of the business.
In order to deliver a comprehensive overview of our Associates experience and to detail the service that they can deliver, some of our case studies will contain work carried out by our Associates prior to joining Bailey & Associates. Please note that we are not able to publish every case study, so if you would like to ask about our experience in a specific sector or industry, please contact us directly.