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Case Study: Leading Art Gallery

Company Profile

The company is a global network of art galleries specializing in modern and contemporary art with headquarters in the US with billion-dollar revenues. 

The Mission

As part of ongoing organisational review, design effectiveness and improvements; provide opportunities for improvement in the organisation function and technology areas towards improving the technology maturity and supporting the business with critical technology and product development support.  

What Our Associate Did

Quick Assimilation with the Technology & Business Teams 

The Associate gelled effectively with the CTO and product team, IT Managed Service Provider and key business stakeholders including CEO, COO, CFO, HR Lead, Sales Lead, Operations Lead and other critical functions in a very short span of time, working remotely from the UK while the entire technology and business team were based out of US in East & West Coast.  

Independent Review of Technology Function  

The Associate reviewed each of the key technology areas including IT Strategy, As Is Project Portfolio & Planned Roadmap, IT Application Landscape, IT Infrastructure Landscape, IT Operations & Service Management, Cyber Security Landscape, IT Licenses Compliance, Technology Costs CAPEX/OPEX and Technology Organisation. Each of the areas were assessed keeping into consideration views of the business teams and how according to them the technology was affecting business to further grow and provide them with the technology and product support they wised for.   

Designed and Delivered a Roadmap of Application Transformation 

After reviewing the organisation’s current IT landscape, the Associate delivered a transformational roadmap for the entire Technology function with actionable plan, defined priorities, owners, and a timeline to complete the initiatives. This plan was devised in consultation with key stakeholders and considered the day to day uses by the company employees. Due to his consultation process the transformational roadmap proposed by the Associate was agreed by the key stakeholders towards implementing improvements and modernizing the technology function.  

Fractional IT Leadership Support  

The Associate has proposed to be part of the IT leadership governance providing the business teams with oversight required on technology function effectiveness and provide support on the improvement programs supporting the CTO, Managed Service Provider, and the business teams. In most likelihood, the Associate will continue to be working with the client further on technology improvement opportunities.  

The Results

The project was challenging from the perspective that the key business stakeholders perceived the CTO to be non-cooperative and there was a growing resentment between the two. In such a volatile environment, whether an effective technology review leading to technology improvements taking both the business and technology teams together will be possible was a question unanswered for a long time. The Associate, using his skills of handling dysfunctional, multi-cultural, geographically spread teams, and bringing his experience of leading previous reviews of similar engagements, effectively completed the project and provided a roadmap that since has been progressing well on implementation.  

In order to deliver a comprehensive overview of our Associates' experience and to detail the service that they can deliver, some of our case studies will contain work carried out by Associates prior to joining Bailey & Associates. Please note that we are not able to publish every case study, so if you would like to ask about our experience in a specific sector or industry, please contact us directly.

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